Are you ready for change? I am available for speaking engagements as well as in-person and virtual training sessions for businesses looking to take their customer experience to the next level. It would be my pleasure to partner with your team or organization to inspire growth. Please see my list of offerings below.
Current Programs
- WHERE’S MY CHANGE? Workshop
- Through this workshop, we will take a detailed look at the book, WHERE’S MY CHANGE? and create implementation plans. The following topics will be addressed:
- Finding Your Reason
- Understanding Others
- Visualizing Great Service
- Sweeping Clients Off Their Feet
- Implementing the Seven Keys to Creating Contagious Positivity
- Utilizing Positive Body Language
- Becoming Consistent
- Getting Started
- Through this workshop, we will take a detailed look at the book, WHERE’S MY CHANGE? and create implementation plans. The following topics will be addressed:
- One-on-One Training
- Through this option, I partner one-on-one with team members in the workplace to help them overcome obstacles and provide outstanding customer service.
- Secret Shopper Experience
- To utilize this service, I visit your place of business anonymously. Afterward, I offer detailed feedback regarding my experience. This feedback includes suggestions to streamline business systems for improved customer care.
Change can start today!
Request your phone consultation here:
Your message has been sent
Caitlin M. Smith 